For the household management service team in Taoyuan City, the "Professionalism, Efficiency, Convenience and Innovation" are not only the core concepts but also the commitment to the people in Taoyuan. The team aims to raise the quality of household management. In terms of external services, it expands the online applications and business inquiries, combines with "cross-agency service," strengthens the interconnection of administrative agencies and practice resource integrations and applications, in order to provide diverse household services. In terms of internal services, it implements the deep concerns about the local areas by actively providing services everywhere in Taoyuan for resource sharing and image formation. In the future, the team will continue to pursue innovation and provide high-quality services for people sustainably.
Innovative Household Services
- Household Registration in Non-residence
After digitalization of household services, to exempt the boundary of administrative districts and to provide cross-district services, many applications of household registrations in non-residence have been opened gradually for time and effort saving.
- Mobilized Service
For the injured, sick or disable people who can not visit the Offices for applications, the Offices provide the mobile devices to support their application at home, and extend the mobile offices to hospitals, schools, factories, agencies, and so on. It provides the mobilized and digitalized government service for people.
- Cross-district Cooperation
In order to enhance the service efficiency, the City establishes cross-district cooperation platform with the governments in the outer islands and far-off districts to provide whole services for applications at a place through administrative assistance.
- Easy Social Welfare Application
The Household Registration Offices cooperates with the Social Affair Bureau to supports qualified people to apply for the maternity pension, parental subsidy, and other social welfares in the Offices after completing the birth registration.
- Free Applications of Traditional Name
In order to respect the aboriginal culture and to encourage aboriginal people to return to their traditional names, the Household Registration Offices support the free services for related certificate exchanges after aboriginal people appoint the services.
- Taoyuan e-Services
The Taoyuan e-Services website has been established to provide online applications of household certificate transcripts, household certificates, citizen digital certificates, English transcripts, address certificates and other services. Moreover, it integrates the functions of the citizen digital certificate and online payment and supports the online progress inquiry.
- N-in-1 Cross-agency Services
Based on the horizontal integration cross government agencies, people applying for moving-in, address alteration, name alteration, National ID Card number alteration, business address organization and assignment, and death registration can apply for the alterations of household registration records in the Household Registration Offices in Taoyuan City. The application results will also be notified with email/message
- Certificate-Free Service System of Taoyuan City Government
To realize the online services and to comply with the promotion of e-Government, the Certificate-Free Service System of Taoyuan City Government has been planned and established for the City database establishment and resource sharing. Through the system, the Household Registration Office may inquire the building registration transcript, practice the movement registration after verification, assign address and produce the address plate, and other businesses after the owner’s approvals. It will significantly save the owner’s time and effort because of incomplete certificates.